Implementation Specialist

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What you’ll achieve

As an Implementation Specialist you will be part of our highly successful deployment team with the responsibility to help clients implement and support Dedalus Healthcare solutions effectively and efficiently.

You will work closely with the Project Managers to help clients follow a standard deployment methodology with specific deliverables, working within tight timescales. You will support the client in the setup and configuration of all systems, support knowledge transfer and issue management, and assist the client in validation testing and business change activities to help them get the best out of each solution offering.

Working with an extended highly skilled team, you will be making a profound impact throughout the healthcare sector.

You will:

• Investigate/support all queries, issues and change requests raised by the deployment projects, peers, project managers and other work streams re: solution questions, business process maps, system configuration, business validation scripts, and product knowledge materials.
• Engage in all stages of the deployment project and ensure the client and deployment project teams are kept well informed, fully trained and equipped to implement our solution offerings by supporting appropriate solution workshops and training sessions.
• Provide Subject Matter Expertise (SME) to our clients and deployment project teams when product questions, issues, or changes are raised/escalated.
• On-site support and SME to clients and deployment project teams as per our standard deployment methodology.
• Assist clients and deployment project teams in their setup and configuration of local deployment environments by imparting knowledge and empowering them to lead by example.

Take the next step towards your dream career

At Dedalus, life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Here’s what you’ll need to succeed:

• Strong communication skills working effectively with people at all levels with the ability to manage expectations.
• Ability to adapt information to the audience; explain difficult issues clearly, establish consensus, and attain agreement.
• Analytical reasoning to break down large problems into smaller parts to identify solutions.

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to helping clinicians deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, enabling and enhancing clinical cooperation and processes while making a meaningful difference for millions of people around the world.

Our diversity and inclusion commitment outlines Dedalus’ approach to respect, inclusion and success for all colleagues and communities we operate in. We recognise that we have improvements to make and, on this journey, we must remain authentic and ambitious.

• Mid-Senior level

• Full-time

• Consulting, Health Care Provider, and Information Technology
• Industries:
  Hospitals and Health Care