Technical Support Shift Leader

Technical Support Shift Leader Must be eligible to work in the UK. Hybrid - 1 day per week in Harrogate Paying up to £35,000 + 20% shift allowance (£42,000 total) A leading UK Internet Service Provider is looking for an experienced Technical Support Shift Leader to join their high-performing Connectivity Support team on a permanent basis. This is an opportunity to step into a pivotal role at the heart of their operations, supporting a national customer base and guiding a team of skilled technical analysts.

Key responsibilities:

Acting as the primary escalation point for complex technical issues across broadband, fibre, and network connectivity. Providing calm, structured leadership during high-pressure client incidents, ensuring swift resolution and clear communication. Coaching and supporting a team of technical support engineers, helping them grow capability and confidence. Overseeing shift performance, workflow, and service quality to maintain exceptional customer experience. Working closely with NOC, engineering, and service management teams to drive continuous improvement and reduce repeat issues.

Required experience:

Strong background in ISP, telecoms, or network support, ideally with hands-on experience in connectivity troubleshooting.