IT Team Lead

Our IT Team is a vital part of St Gemmas, ensuring our digital systems facilitate the delivery and availability of modern IT solutions that enable high quality patient care and effective organisational operations across multiple locations.

• Day to day leadership of the Hospice IT support services and supervision of a small team, ensuring the delivery of secure, reliable, and efficient digital systems.
• Acts as the senior technical escalation point, and supports the management of infrastructure, clinical systems, cybersecurity, and digital workplace technologies.
• Contributes to continuous service improvement in line with NHS standards, Information Governance requirements, and best practice IT service management frameworks.

What are the benefits of working at St Gemmas?

At St Gemmas, our people are at the heart of our organisation, so we place great importance on maintaining a workplace culture and environment where everyone can thrive and feel satisfied that they are making a meaningful difference in the work they do.

Our culture is centred around our values:

• Caring
• Aspirational
• Professional

We offer a competitive range of benefits with an emphasis on inclusion and staff well-being in a caring and friendly environment:

- Generous annual holiday entitlement

- Free parking at the Hospice site, subject to availability.

- Subsidised food at the Hospices Bistro and free drinks for all staff.

- Enrolment onto St Gemmas Group Personal Pension Plan, which provides a 5% company pension contribution assuming employees contribute 3%. If you are currently a member of the NHS Pension Scheme and have contributed to the scheme within the last twelve months you are eligible to continue contributing to this scheme instead of St Gemmas Group Plan.

- Health Assured employee assistance programme for you and your immediate family.

- Learning and professional development. For our clinical teams, this is provided by our world-class Academic Unit of Palliative Care (AUPC).

- Various employee network groups

What are we looking for in a candidate:

• Experience in IT support, systems administration, or infrastructure operations.
• Excellent people leadership capabilities to develop a high performing team, foster a supportive culture which is in line with Hospice values and behaviours. Motivate, coach and support team members through change, understanding individual skills, learning and operating styles with a clear focus on staff development and operational delivery.
• Excellent communication skills including the ability to manage and coach a small team, guide them through change and deal effectively with performance conversations.
• Experience supporting Windows Server, Active Directory, networking, and end user devices.
• Experience delivering IT services in a complex environment with clinical or safety critical requirements.
• Experience of managing third party suppliers to deliver services.
• Experience supporting electronic patient record (EPR) or clinical systems is advantageous but not essential.
• Relevant technical certifications OR evidence of working toward them (e.g., Microsoft, networking, cybersecurity).
• ITIL Foundation, Microsoft 365, Azure, Fortinet, or equivalent vendor certification are also desirable.

• Experience in IT support, systems administration, or infrastructure operations.
• Experience supervising staff or acting as a senior technical escalation point
• Experience delivering IT services in a complex environment with clinical or safety critical requirements.
• Experience working effectively with an ITSM system
• Experience overseeing the lifecycle of end user devices, including procurement, deployment, replacement, and disposal.
• Supported the effective use of Microsoft 365, collaboration tools, and digital workplace technologies.
• Demonstrable track record of leading a team
• Experience of managing third party suppliers to deliver services.

• Relevant technical certifications OR evidence of working toward them (e.g., Microsoft, networking, cybersecurity).
• ITIL Foundation

• Windows Server, Active Directory, networking
• Network infrastructure (LAN/WAN, Wi-Fi, firewalls, VPN)
• Servers (physical, virtualised, and cloud-based) including experience with Azure
• Cybersecurity controls, Fortinet, Data Security & Protection Toolkit (DSPT), vulnerability management, antivirus, device hardening, and access control
• Storage, backups, patching, and disaster recovery processes.
• Clinical systems (e.g. TPP Systm One, eRostering)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.