IT Service Analyst; m​/f​/d

Your Daily Business

• Error Handling & Technical Support:
  Manage and log error messages and technical queries, analyzing potential causes of issues.
• On-Site Support:
  Provide 1st and 2nd level support on-site and elevate issues to international teams as needed.
• User Assistance:
  Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
• IT Hardware Management:
  Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement:
  Actively participate in IT projects such as rollouts, migrations, moves, and event support.

• Relevant
  
  Qualifications:
  
  Ideally, you have completed IT training (e.g., "IT Specialist for System Integration") or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
• IT Support
  
  Experience:
  
  Practical experience in IT support and familiarity with ticketing systems (preferably Service Now) is required.
• Technical Proficiency:
  Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
• Customer Service
  
  Skills:
  
  Excellent communication skills and a strong customer service orientation.
• Motivated & Independent:
  Highly motivated with the ability to work independently and as part of a team.
• Flexibility:
  Willingness to undertake occasional business trips.
• Language
  
  Skills:
  
  Fluency in English written and spoken.

• International Business Environment:
  Work in a dynamic, global company with ample growth opportunities.
• Insurance Package:
  Benefit from a range of insurances and pension support.
• Company Holidays:
  Enjoy additional time off on December 24th and 31st.
• E-Learning Platform:
  Access a variety of training resources to support your professional development.
• Flexible
  
  Working Hours:
  
  Enjoy flexible hours with a time account system.
• Company Events:
  Participate in engaging company events, including our annual Christmas Party.
• Future-Ready Flexibility:
  Start with a fixed-term contract that gives you the chance to grow with us. While the end date is defined, we see this as the beginning of a great collaboration - with potential for more.