IT Manager

Job Overview:

The IT Manager will provide operational and technical support across a client’s digital and data platforms, with a primary focus on Medidata Rave
, enterprise data platform activities
, and operational data oversight
. The role is hands‑on and critical to study start‑up and ongoing operational support, working closely with a small digital team and following established SOPs.

Key Responsibilities:

Medidata Rave Support

• Support Medidata Rave activities including user activation for internal users and external CRO users.
• Manage tickets and interactions with Medidata support.
• Configure and maintain Rave modules and functionalities, including IRT-related users.
• Follow SOPs, manage required forms and approvals, and track user activations using Smartsheet.
• Provide intensive support during study start‑up phases, with reduced effort as studies stabilize.

• Support the implementation and operation of the client’s enterprise data platform.
• Assist with data mappings between internal sources and the data platform.
• Identify and support resolution of data quality issues.
• Perform reconciliation across datasets and systems.

• Support ongoing maintenance of the operational data platform collecting CRO data.
• Perform data quality checks and ensure data integrity.
• Support transition activities toward Viva CTMS.
• Ensure alignment of operational data with enterprise data platform activities.
• Support planned activities expected to initiate later in 2026.

• Work closely with a small internal digital team.
• Coordinate with internal stakeholders across digital, data, and clinical operations.
• Operate within existing governance frameworks and SOPs.

• Minimum 5 years of experience with Medidata Rave.
• Exceptional written and verbal communication and interpersonal skills.
• Demonstrated ability to partner with business stakeholders and navigate across conflicting priorities to balance critical tactical and strategic needs.
• Demonstrated ability to effectively collaborate and communicate with a variety of audiences and stakeholders including executive management, business leaders, IT peers, and colleagues.
• Strategic thinker, with demonstrated ability to work in a broad and top-down manner with a fair amount of ambiguity at the center.
• Results-orientation with the proven ability and reputation for developing plans and implementing them successfully.
• Self-directed, self-motivated, and driven who can fill in the gaps as to what is needed, and to drive expected results.

• Experience in the Pharma/CRO/Life Sciences space.
• Experience with managed service providers.