Servicenow Administrator

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career

The Service Now Administrator is responsible for managing, optimising, and maintaining high-quality Service Now AI Platforms using best-practice patterns. This role must balance operational efficiency with long-term platform sustainability and will operate with a high degree of autonomy.

Key Responsibilities

• AI Platform Administration & Governance
  • Administer and oversee Service Now instances across multiple environments (Dev, Test, Prod)
  • Establish and enforce configuration standards, guardrails, and best practices
  • Manage system upgrades, patches, and version updates with minimal disruption
  • Monitor platform performance, health, security, and user access controls
• Configuration & Optimization
  • Configure core capabilities (e.g., AI, ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, ITOM, PA)
  • Implement reusable, scalable components using out-of-the-box functionality
  • Minimize customization and avoid introducing technical debt
  • Optimize system performance and user experience
• Integration & Data Management
  • Develop and maintain integrations (REST/SOAP APIs, external systems)
  • Manage CMDB and data structures for integrity and accuracy
  • Oversee data imports, exports, and synchronization processes
  • Support API connections and middleware configurations
• Stakeholder Engagement
  • Work closely with architects and technical leads to align on design standards
  • Provide expert guidance to users and support teams
  • Troubleshoot and resolve platform issues
  • Contribute to documentation, runbooks, and knowledge sharing
• Proactively identify opportunities to improve platform efficiency and sustainability
• Stay current with Service Now updates, emerging capabilities and relevant certifications

Required Experience

• 2+ years hands-on Service Now administration experience
• Experience across multiple modules
• Advanced configuration capability (workflows, Business Rules, Flow Designer)
• Experience with integrations and working with APIs
• Solid understanding of CMDB and CSDM
• Proven ability to operate independently in a senior capacity
• Service Now Certified System Administrator – mandatory
• Service Now Advanced Administrator – desirable
• Service Now Data Foundations Certification – desirable

Key Attributes

• Delivery-focused and pragmatic
• Avoids over-engineering solutions
• Comfortable operating as a senior administrator in a small team
• Understands trade-offs between speed and sustainability
• Proactive in improving how the platform is managed and configured
• Delivers clean, maintainable configurations from the outset
• Uses out-of-the-box functionality wherever possible
• Requires minimal oversight to operate effectively
• Takes ownership of platform health and user satisfaction
• Drives best practices across the organization

Netcompany Academy

Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen.

As you progress through the content, you’ll naturally take on more responsibility and network with your peers.

Benefits include

• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to…