Digital & AI Transformation Director Environmental Services

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

The Environmental Services Digital & AI Transformation Director is accountable for rewiring how Environmental Services delivers value to clients by embedding digital, data, and AI capabilities into core delivery workflows, decision‑making, and operating rhythms. This role is about changing how work gets done to make better decisions, reduce risk, improve quality and outcomes, and scale what works across Environmental Services.

Set the Digital & AI direction for the Service Line

• Create an Environmental Services specific Digital & AI strategy in the context of our 3‑yr‑out vision and strategy of the Environmental Services, and the strategic priorities of Industries & Sectors.
• Define and regularly update “digital must‑win” areas by conducting competitor analyses and gap analysis within existing portfolio of tools and digital products and partnerships.
• Identify which Environmental Services delivery domains and workflows must be redesigned.
• Setup collaboration rhythm with Digital Intelligence, Investment governance, pipeline management approach and prioritization framework, change network, CoPs, etc.
• Set clear objectives for the transformation that link to overall Environmental Services performance metrics.

Own the Opportunity Portfolio

• Collect and pro‑actively source digital opportunities and use cases within the organization, in close collaboration with peers in other Service Lines and Industries.
• Kick‑start and actively participate in AI studios around the most promising opportunities, to quickly validate and potentially prototype, ideally in real client settings.
• Work closely together with Digital Intelligence counterparts to make buy/build/partner decisions, as well as start/continue/stop decisions, following pre‑set guidelines.
• Actively stop or kill initiatives that do not demonstrate clear value, adoption potential, or strategic fit.
• Participate regularly in client conversations to better understand client needs.
• Act as primary interface and product sponsor to product managers, e.g., help get funding, set requirements, mobilize business SME involvement, anything needed to deliver at pace.

Rewire Service Delivery workflows

• Redesign end‑to‑end Environmental Services delivery workflows to embed digital and AI where they materially improve outcomes.
• Work with Service Line leadership to support adjustments to new ways of working.

Embed Digital & AI in our capabilities and drive adoption

• Build a local network of digital & AI champions (change agents and catalysts) within each Service Area Group.
• Strengthen foundational digital skills and AI usage within the organization (e.g., Drive Citizen Development participation, measure and steer on AI usage, make part of SPO).
• Setup adoption campaigns around new tooling / digital products, and ways of working, incl. training programs and updated global procedures.

Strengthen data foundations and other boundary conditions

• Turn global data strategy into an actionable plan within the service line, with clear focus around the priority areas (digital must‑wins).
• Create knowledge and data libraries around discipline areas, managed within Communities of Practice.
• Setup data governance (who collects, who structures and maintains) and measure adherence and progress.
• Define any other pre‑requisites for digital innovation and bake into transformation plan.
• Own the Environmental Services Digital and AI innovation backlog and roadmap, in partnership with Digital Intelligence, ensuring alignment to strategic priorities and measurable value delivery.
• Drive investment prioritisation and portfolio transparency within the Innovation governance framework, enabling clear decision‑making and optimal allocation of resources.
• Champion digital adoption across the…