Analyst, Technical Operations. LilyLifestyle

What You'll Bring:

You’ll bring a strong foundation in data literacy, a keen eye for detail, and the ability to communicate effectively both verbally and in writing. You’ll be highly organised, proactive, and comfortable working independently or as part of a team. Your technical proficiency will include SQL, reporting tools, and Microsoft Office, and you’ll be motivated to continuously improve processes and reduce risk.

• Set up data transfers internally and externally with Globalscape EFT and Connect Direct
• Deliver automated batch services and administer customer workflows
• Serve as a data transfer workflow expert to handle incidents and inquiries
• Identify process improvement opportunities to improve efficiency and quality
• Manage product updates and automation projects
• Stay informed about broader Tech Ops responsibilities

• Operate and maintain workflows on Trans Union's next gen One Tru cloud platform
• Support service migration to One Tru, from planning to operations
• Establish new operating processes and coordinate cross-team workflow ownership

• Perform thorough peer reviews to ensure code accuracy and quality
• Actively contribute to reducing the team’s risk profile.
• Troubleshoot to resolve queries and issues independently.
• Produce and maintain high quality process documentation.

• Excellent written and communication skills.
• Strong attention to detail and ability to handle multiple priorities.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Microsoft Power Shell scripting.
• Comfortable with SQL/T-SQL queries (simple to medium complexity), stored procedures, functions, and triggers.
• Experience working with and manipulating large datasets.
• Capability to run user acceptance testing (UAT).
• Strong time management and problem‑solving abilities.
• Experience supporting or operating a cloud‑based platform/service in a production environment.
• Proven ability to take a service from early life/alpha through to stable BAU, including release readiness and support handover.
• Able to define and document operational processes and negotiate responsibilities across teams (e.g., RACI/ways of working).
• Experience in fast‑paced, results‑driven environments.

• Microsoft Power Apps and Power Automate development.
• Programming using C#
• Familiarity with cloud operations/Dev Ops practices (monitoring, alerting, incident management, change/release management).
• Experience creating service documentation such as runbooks, support models, SLAs/OLAs, and operational dashboards.
• ITIL Foundation (or equivalent practical experience in service management and continuous improvement).
• Previous experience with batch data processing systems.

At Trans Union you will be joining a friendly, forward‑thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days' annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the Trans Union Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart