Cloud Services Engineer

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market‑leading solutions.

Join us on this exciting journey and let's achieve greatness together!

The purpose of this role is to take senior, hands‑on ownership of the organisation’s cloud services environment, ensuring it is secure, reliable, cost‑effective, and continuously improving. You will be responsible for managing, developing, and maintaining services across Microsoft Azure, Microsoft 365, and the Cisco Meraki environment, supporting modern ways of working and delivering high‑quality internal technology services.

The Cloud Services Engineer is accountable for the stability, performance, security, and continual improvement of the core cloud and network platforms that underpin day‑to‑day operations, particularly Microsoft Azure, Microsoft 365, and Cisco Meraki.

The role also supports a small on‑premises domain controller environment during its transition to full cloud operation. This includes planning and executing decommissioning activities in a controlled, low‑risk manner. Working closely with internal stakeholders and suppliers, you will ensure the platform estate is well governed, appropriately automated, and operated in line with modern best practice, including backup and disaster recovery readiness.

The role holder will be directly accountable for delivering the following operational and improvement objectives, with measurable outcomes aligned to agreed service standards, security requirements, and operational performance measures. A hands‑on approach is required where necessary.

• Manage and maintain Microsoft Azure services to agreed availability, performance, and security standards, including monitoring, patching and updates (where applicable), backup and restore processes, capacity management, and lifecycle governance.
• Act as a senior technical escalation point for cloud services incidents and problems, driving effective triage, root‑cause analysis, remediation, and preventative improvements. Develop and maintain operational runbooks and documentation to improve reliability and response.
• Own the ongoing evolution of the cloud services estate, improving security posture, automation, resilience, and cost efficiency. Provide day‑to‑day oversight of suppliers supporting Azure, Microsoft 365, and Meraki services, monitoring service quality and escalating issues as required.
• Maintain and support the remaining on‑premises domain controller environment during the transition period, including identity and DNS dependencies. Deliver a planned and documented decommissioning approach with appropriate testing, rollback planning, and stakeholder communication.
• Own and maintain backup and disaster recovery services for cloud and hybrid infrastructure, including defining recovery procedures, testing restore capabilities, maintaining DR runbooks, and ensuring recovery point and recovery time objectives are documented and achievable.

• Manage and maintain the Cisco Meraki environment (switching, wireless, and security appliances as applicable), ensuring consistent configuration, monitoring, firmware lifecycle management, and secure network access aligned to agreed standards.
• Ensure network and cloud service incidents are logged, tracked, and resolved within agreed response and resolution targets. Contribute to post‑incident reviews and implement corrective and preventative actions.
• Coordinate operational oversight for network and internet connectivity suppliers, monitoring performance against agreed benchmarks and supporting service…