IT Support Specialist

We’re the team behind the UK’s telecom networks—designing, building, upgrading, and maintaining the infrastructure that keeps the country connected. From large-scale fibre deployments to next-gen connectivity, Comex
2000 delivers with pace, precision, and innovation.

We’re looking for a customer-focused and proactive IT Support Specialist to join our team. Acting as the first line of IT support
, you’ll play a critical role in keeping our people connected, productive, and supported by resolving technical issues quickly and efficiently.

This is a fast-paced, hands‑on role where you’ll work across hardware, software, networks, and user support
, ensuring business continuity while delivering an excellent user experience. You’ll also contribute to information security, system maintenance, and continuous improvement initiatives
.

If you enjoy problem‑solving, supporting end users, and working in a dynamic environment, this is a great opportunity to grow your IT career.

• Provide first-line IT support
  , responding to helpdesk tickets, calls, and emails from end users
• Diagnose and resolve hardware, software, and network issues
  , escalating where required
• Support users with device setup and configuration
  , including laptops, desktops, printers, and mobile devices
• Manage incident logging, prioritisation, and resolution through the IT ticketing system
• Perform routine IT tasks such as password resets, access management, and software installation
• Assist with network troubleshooting
  , including connectivity and VPN issues
• Maintain accurate records of all IT requests, actions, and resolutions
• Set up new starters with equipment and system access, ensuring a smooth onboarding experience
• Maintain IT asset registers and inventory
  , supporting asset management and reporting
• Support information security processes
  , including access reviews and incident escalation
• Assist with system maintenance, updates, and compliance with security policies and GDPR
• Provide basic user training and guidance
  , helping employees use systems effectively
• Contribute to knowledge bases, FAQs, and documentation
• Build strong relationships with internal stakeholders and provide clear communication on IT issues

• Experience in an IT support, service desk, or technical helpdesk role
• Strong customer service mindset with excellent communication skills
• Able to prioritise and manage multiple requests in a fast‑paced environment
• Knowledge of Microsoft Office 365
  , email systems, and common business applications
• Basic understanding of networking concepts (e.g. TCP/IP, DNS, VPN, DHCP)
• Experience with Active Directory
  , user account management, and access controls
• Strong problem‑solving skills with the ability to diagnose and resolve technical issues
• High attention to detail and commitment to delivering quality support
• Resilient, adaptable, and comfortable working under pressure
• Experience with IT systems, asset tracking, and ticketing tools

• Previous experience in IT support, customer service, or technical roles
• Familiarity with IT support tools and systems
• Degree in IT, Computing, or related field (desirable) or equivalent experience