IT Support Engineer

Position: Contract IT Support Engineer
Spectrum IT's national client are actively seeking an experienced Contract IT Support Engineer to join them on an initial 1 month rolling contract, the role has been deemed Inside IR35 and will be office based 5 days per week (Monday to Friday) at our clients Leeds City Centre Office. Being able to travel/commute to Leeds City Centre daily is a MUST for this role.

Role:

Work closely and collaborate with the local management onsite to deliver the best possible service
Supporting the satellite offices/sites (existing and new).
Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate.
Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate.
Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised
Actively look for ways to improve service and implement if appropriate or bring service improvement proposals to the attention of their Line manager.
Provide IT support and guidance on software and equipment including BYOD for all customers to achieve the highest levels of customer satisfaction.
Maintain, support and test PCs, Applications, MS Updates/Patches, visualisers, data projectors, smartboards, conference phones including video conference equipment, webcams, MFDs, printers and any other technical equipment and peripherals.
Using Active Directory and remote software monitoring tools to support all staff
Installation, configuration and troubleshooting of Thin Client technology using Citrix Director and Stratodesk.
Creating and managing images in SCCM/Intune.
Installation and troubleshooting of remote access solutions using Cisco VPN or Citrix.
Skills & Experience

Imaging and deployment of technologies for Windows 10/11
Excellent knowledge and experience with Windows 11
IT support experience at a 2nd Line Level
2FA experience
SCCM/Intune
Managing Group policy
Windows Server
Active Directory management
IP address management though DNS & DHCP
Group Policy Management
Virtualisation technology, Hyper-V, or VMware

For more information and to submit your interest, please apply with an updated CV.

Candidates for this role MUST be within a commutable distance of Leeds City Centre as the role is onsite 5 days per week.

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy