Manager, EMEA CRM

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Technology Product & Platform Management

Technical Product Management

People Leader

Leeds, West Yorkshire, United Kingdom

DePuy Synthes is recruiting for a(n) Technology Manager, CRM (EMEA) located in Ringaskiddy, Ireland or Leeds, United Kingdom.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Loughbeg, Ringaskiddy - Requisition Number: 078449

St. Anthony's Road, Leeds, UK - Requisition Number: 081254

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

This role owns the end‑to‑end management, deployment and support enabling sales effectiveness, customer engagement, and data driven decision‑making for our selling organization. The Manager, partners with Sales, Marketing, Customer Experience, and IT teams to deliver scalable, compliant, and high impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization.

• Act as the primary product owner for CRM platforms, translating business needs into product requirements, user stories, and prioritized backlogs. Aligning with global IT and business strategies.
• Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
• Lead cross‑functional delivery teams to ensure timely, high‑quality releases using agile and product‑centric practices.
• Ensure CRM solutions align to global standards, and comply with data privacy, security, and regulatory requirements, including customer data governance standards.
• Monitor platform performance, adoption, and business outcomes, driving continuous improvement based on insights and feedback.
• Manage vendor and system integrator relationships supporting CRM platforms and integrations.
• Integrate Johnson & Johnson’s Credo and Leadership Imperatives into product decisions and team leadership.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required).
• Master’s degree (MBA or equivalent) (preferred).

• 6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery.
• Hands‑on experience with enterprise CRM platforms (e.g., Salesforce or equivalent).
• Strong understanding of commercial business processes, including sales operations and customer lifecycle management.
• Demonstrated ability to translate business needs into product roadmaps and delivery plans.
• Experience leading cross‑functional teams using agile or hybrid delivery methodologies.
• Strong stakeholder management and leadership skills in a matrixed environment.

• Expe…