Human Centred Design - Service designer

Human Centred Design - Service Designer

Position Description

At CGI, we’re transforming how digital services are designed and delivered by placing people, insight, and innovation at the centre of every experience.

As a Service Designer, you’ll help shape user‑centred services that solve real‑world challenges and deliver meaningful outcomes for citizens and organisations.

Working within multidisciplinary teams across research, design, and technology, you’ll contribute to the design of intuitive, accessible, and impactful services.

Here, you’ll be empowered to bring forward ideas, collaborate with experts, and make a genuine difference through creative and outcome‑focused design.

We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to attend CGI offices or client sites 2–3 days per week.

In this role, you will support the design and improvement of end-to-end digital services that align user needs with organisational goals and technology capabilities.

Working collaboratively with researchers, product managers, developers, and stakeholders, you’ll help turn insights into practical service improvements that enhance user experiences and business outcomes.

You’ll contribute to a collaborative and supportive design culture, where innovation, continuous learning, and shared ownership are encouraged. You’ll have opportunities to influence service strategy, shape user journeys, and contribute to impactful transformation programmes.

• Design & Deliver:
  Create service blueprints, user journeys, and process maps to improve end-to-end experiences.
• Collaborate & Influence:
  Work closely with multidisciplinary teams and stakeholders to align service outcomes with user and business needs.
• Research & Improve:
  Use user research and evidence‑based insights to identify pain points and opportunities for improvement.
• Facilitate & Engage:
  Support workshops, co‑design sessions, and stakeholder engagement activities.
• Innovate & Evolve:
  Contribute ideas, continuous improvement initiatives, and service design best practices across projects.

To succeed in this role, you should have experience supporting service design activities within digital environments and a passion for creating inclusive, user‑focused services. You’ll combine strong communication and collaboration skills with a practical understanding of design methods and agile delivery.

• Experience designing or supporting end-to-end digital services or user journeys.
• Understanding of service design principles and user‑centred design methodologies.
• Experience working within agile, multidisciplinary delivery teams.
• Ability to communicate concepts visually and facilitate collaborative discussions.
• Familiarity with service blueprints, journey mapping, and workshop facilitation.
• Proficiency with tools such as Miro, Mural, Figma, or similar collaboration platforms.
• Strong stakeholder engagement and communication skills.

• Experience working within public sector, GDS, NHS, or regulated environments.
• Knowledge of accessibility standards and inclusive design principles.
• Understanding of data‑driven design and service improvement approaches.