Operational Resilience and OCIR; Operational Continuity In Resolution Analyst

About the Role

As an Operational Resilience & OCIR Analyst, you’ll play a key role in supporting the maturity and ongoing delivery of Operational Resilience and OCIR across the Society. Working within our Business Risk & Resilience function, you’ll help us meet regulatory requirements while continuing to build a strong, data‑led resilience culture. You’ll join a collaborative team based at our Broad Gate office on a hybrid basis, working closely with colleagues across the business to understand critical services, identify vulnerabilities, and deliver meaningful insight through MI and reporting.

• Support the ongoing development and embedding of Operational Resilience and OCIR, ensuring regulatory compliance
• Build and maintain end‑to‑end process maps for Important and Critical Business Services, covering people, processes, technology, information and third parties
• Create clear process maps that show inputs, outputs, ownership and hand‑offs
• Analyse and present MI and resilience indicators (including Power BI), highlighting vulnerabilities and emerging risks
• Identify opportunities to automate, enhance and continuously improve reporting and insight
• Contribute to resilience assessments, scenario testing and impact tolerance development
• Partner with SMEs to ensure resilience information remains accurate and up to date
• Produce high‑quality reports and committee papers for governance forums
• Maintain central tracking for actions, scenario outcomes and remediation activity

You’ll enjoy working with data, processes and stakeholders, and be confident turning complex information into clear, actionable insight. You’ll be highly organised, detail‑focused, and motivated to make a meaningful impact within a purpose‑driven organisation.

• A background in Operational Resilience, Business Resilience or OCIR‑related activity
• Strong stakeholder engagement skills, with the ability to work across multiple business areas
• The ability to map complex processes in a clear and structured way
• A high level of accuracy when producing MI and reporting
• Strong analytical skills, with the ability to interpret data and complex information
• Confidence using reporting tools such as Power BI, alongside Excel, Visio and Power Point
• A proactive, organised approach with the ability to manage competing priorities

• A background in a Business Analyst or MI‑focused role
• Experience mapping technical systems or applications (ideally within IT environments)
• The ability to produce governance or committee papers
• Exposure to change or transformation environments

• Holiday. 25 days plus Bank Holidays, plus option to buy up to a further 5 days.
• Bonus. On target bonus of 7% of eligible pay, with opportunity to earn up to a maximum 15%.
• Pension. Contribution up to 11% into your YBS pension.
• Healthcare. Access to a range of health benefits: private medical insurance, dental and healthcare plans.
• My Benefits. Access to our self‑service benefits portal, with retail, hospitality and health discounts.