IT Service Desk Engineer

Salary: £? - ? per year

• Active SC Security Clearance is essential.
• Proven IT Application Helpdesk or Service Desk support experience.
• Proven experience in an IT/Application Support helpdesk providing direct user support.
• Strong fault-finding, troubleshooting, and first-time fix experience.
• ITIL experience is preferred; ITIL v4 certification or training is advantageous.

• Provide Level 1 IT support and act as the first point of contact for IT technical queries and issues.
• Diagnose and resolve IT incidents within agreed SLAs.
• Manage a range of IT incidents from members of the public, reliant parties, and Government departments.
• Update IT support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history.

• Support
• ITIL
• Security

We are a leading global IT transformation business specialising in large-scale Government projects. This is a 5-month contract based in Leeds with a hybrid working arrangement of 3 days per week remote and 2 days per week in our Leeds office. The role is inside IR35 and is expected to start as soon as possible in June or July 2026.