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SaaS Support Technician; Tier 2): Troubleshooter & Mentor

Job in Leeds, West Yorkshire, ME17, England, UK
Listing for: BigChange
Full Time position
Listed on 2026-06-21
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 10000 - 40000 GBP Yearly GBP 10000.00 40000.00 YEAR
Job Description & How to Apply Below
Position: SaaS Support Technician (Tier 2): Troubleshooter & Knowledge Mentor

Big Change is seeking an experienced Customer Support Technician, Level 2 in Leeds. You will focus on resolving complex technical issues and collaborate with internal departments while guiding Level 1 technicians. Strong SaaS and cloud technology experience is essential.

The role demands excellent problem-solving skills and a proactive approach to manage a high-volume ticket workstream effectively. Big Change offers various employee benefits and a supportive work environment.

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