Sr. IT Business Services Specialist

The Role

This is an on‑site role based at our Leeds office. We are seeking a highly skilled and motivated IT professional who thrives in a dynamic environment and loves technology. The ideal candidate will have strong technical expertise, excellent communication skills, and a proactive mindset.

• Provide Level3 support for end‑user computing across macOS, Windows
  10/11, iOS, and Android.
• Manage Microsoft Intune for endpoint configuration and compliance.
• Administer EntraID (AzureAD) and Office
  365 services (Exchange Online, SharePoint, Teams).
• Perform Power Shell scripting and leverage Microsoft Graph API for automation and reporting.
• Handle advanced troubleshooting for hardware, software, and network issues.
• Oversee onboarding/offboarding processes and identity lifecycle management.
• Support office technology platforms, including wired/wireless networks, AV systems, and conferencing tools (Zoom, Teams).
• Deliver white‑glove support for executives and high‑profile events.
• Manage IT assets from procurement through disposal.
• Collaborate with vendors and internal teams to resolve complex issues quickly.
• Document processes and train Level1/2/3 support teams.
• Participate in security audits (ISO/SOX/SOC) and ensure compliance.
• Contribute to IT projects and continuous improvement initiatives.

• 5+ years of IT support experience in a corporate environment.
• Strong knowledge of Windows
  10/11 and macOS troubleshooting.
• Hands‑on experience with Intune, EntraID, and Office
  365 administration.
• Familiarity with Active Directory and identity management.
• Basic to intermediate Power Shell scripting and exposure to Microsoft Graph API.
• Excellent communication skills and ability to work under pressure.
• Professional, presentable, and resilient with strong organizational skills.
• Ability to prioritize tasks and manage workload effectively.
• Passion for technology and continuous learning.
• Experience supporting senior executives (preferred).
• Knowledge of networking fundamentals (Wi‑Fi, LAN) (preferred).
• Exposure to ISO audit preparation and remediation (preferred).
• Experience with Service Now or Jira ticketing systems (preferred).
• Ability to collaborate across departments and manage vendor relationships (preferred).

• Proactive and solution‑oriented.
• Strong documentation and process discipline.
• Creative thinker who can adapt to changing priorities.
• Team player with a positive attitude.

All other related and/or additional responsibilities that may be required or assigned. This job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.