IT Service Desk Team Lead - SLA, Escalations & Coaching
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-06-26
Listing for:
Estio Training
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Estio Training in Leeds is looking for a Service Desk Team Leader to manage the Service Desk team and ensure that all calls are answered in accordance with company policy. This role involves providing technical guidance and being a point of escalation for team queries while monitoring problem tickets for resolution within SLA.
The ideal candidate will have experience in leading service desk teams, strong technical knowledge of Microsoft systems, and familiarity with SLAs. Occasional travel to other centres such as Manchester, London, and Birmingham will be required.
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