Junior Application Support Analyst

Description

Join a team delivering technology that genuinely improves lives.

We are looking for an Associate Application Support Analyst to join our Application Support team, helping local authorities maximise the value of our market-leading education and social care software. This is an excellent opportunity to start your career in technology, supported by a structured training programme and a collaborative team environment.

• Providing 2nd line support for customer incidents using Jira
• Investigating and resolving technical issues using logs, SQL, and diagnostic tools
• Working closely with Product, Development, and third-party partners
• Replicating issues to identify bugs and support long-term fixes
• Communicating with customers clearly and regularly
• Taking ownership of assigned customers and ensuring issues are resolved within agreed SLAs
• Supporting both hosted and on-premise systems

We are looking for someone who is curious, collaborative, and motivated to learn.

You will bring:

• Strong communication and customer service skills
• A basic understanding of IT systems or software
• An interest in SQL or programming
• A proactive mindset and willingness to take ownership
• The ability to work both independently and as part of a team

Experience with Jira, server environments, or remote support tools is helpful but not essential.

We are on a mission to deliver technology that connects and transforms health and care outcomes. You will be part of a supportive team where learning, development, and collaboration are at the heart of everything we do. You will benefit from:

• A structured training programme with mentoring and clear progression
• Opportunities to develop technical and customer-facing skills
• A friendly environment where you can be yourself and grow
• Flexible benefits to suit your needs
• Recognition for the impact you make

This role is ideal for someone who enjoys problem-solving, learning new technologies, and making a meaningful impact.

If you are ready to start your career in application support and want to be part of a team that values ownership, collaboration, and continuous improvement, apply today.