Customer Software Trainer

Are you passionate about helping customers gain real value from technology? We’re searching for a Customer Software Trainer to join a fast‑growing SaaS business and take ownership of the full onboarding and training experience. Your focus will be on transforming onboarding from a manual, inconsistent process into a structured, repeatable and scalable system that accelerates time‑to‑value and drives stronger product adoption.

You’ll work closely with Customer Success, Sales, Product and Technical teams to design and deliver high‑quality training programmes that support customers from day one and throughout their lifecycle.

Compensation & Benefits
- £40,000 – £60,000 per annum, dependent on experience
- Leeds – Office Based
- 30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
- Excellent career growth opportunities in a thriving start‑up environment
- Benefits include wellbeing support, Bright Exchange discounts, free onsite parking & regular team socials.

• Design and deliver structured onboarding programmes aligned to customer implementation timelines.
• Run engaging live and recorded training sessions for customers.
• Deliver on‑site training and onboarding workshops where required.
• Create role‑based learning journeys for different user types.
• Ensure customers are confident managing workflows and processes from the outset.

• Build and maintain a scalable training academy, including videos, guides and learning resources.
• Develop clear playbooks covering workflows, integrations, APIs and best practice usage.
• Create assessments and certification frameworks to validate learning.
• Continuously evolve training materials in line with product updates and customer feedback.

• Train internal teams on platform functionality and best practice.
• Ensure consistent messaging across all customer‑facing functions.
• Support onboarding and ramp‑up of new hires through structured learning programmes.

• Drive improved product adoption, usage depth and customer confidence.
• Reduce onboarding time and reliance on support through effective education.
• Identify recurring knowledge gaps and feed insights back into Product and Development.
• Contribute to ongoing improvements across onboarding and enablement processes.

• Experience training or enabling users on a SaaS platform.
• Ability to simplify and explain technical concepts such as workflows, integrations or APIs.
• Experience designing structured training programmes or learning journeys.
• Confident presentation and facilitation skills, both online and in person.
• A highly organised, process‑driven approach with strong attention to detail.
• Confidence to work cross‑functionally and influence multiple stakeholders.

• Experience building or managing LMS or training academy platforms.
• Familiarity with tools such as Loom, Notion or TalentLMS.
• Background in Customer Success, Implementation or Onboarding.
• Experience working with automation, AI or workflow‑led platforms.