Scheduling Coordinator

Scheduling Coordinator
Full Time and Permanent
£27k
Monday - Friday
Leeds

About the Company
Join a fast-growing, forward-thinking organisation operating within the renewables and home services sector. You'll be part of a collaborative team delivering high-quality solutions that support customers in improving their homes and energy efficiency.
The business is backed by major global investors and works with leading manufacturers to deliver cutting-edge products and services.
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What's on Offer

* Strong team culture - Work collaboratively across departments and enjoy regular social events

* Advanced technology - A market-leading platform designed to support both customers and engineers

* Career development - Ongoing training and clear progression opportunities

* Customer-first approach - Delivering a seamless experience supported by digital tools and high service standards

* High-quality products - Working with trusted, industry-recognised brands
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Job Summary
As a Callout Advisor, you will be the first point of contact for customers experiencing technical issues. You will manage urgent requests, coordinate engineer attendance, and ensure a smooth resolution process while delivering excellent customer service.
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Key Responsibilities

* Handle incoming callout requests via phone, email, and online systems

* Assess and prioritise emergency repair requests based on urgency and safety

* Schedule and dispatch engineers to customer sites efficiently

* Communicate clearly and professionally with customers throughout the process

* Accurately update job records, customer details, and call logs

* Provide basic troubleshooting support where appropriate

* Liaise with engineers and internal teams to ensure timely issue resolution

* Monitor open cases and follow up to ensure customer satisfaction

* Highlight recurring issues and support process improvements

* Follow all health & safety and company procedures
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Skills & Experience

* Previous experience in a customer service or coordination role

* Experience with in a technical or engineering environment is beneficial

* Knowledge of renewable technologies (e.g. solar, EV, heating systems) is an advantage

* Strong communication skills (written and verbal)

* Highly organised with the ability to multitask

* Calm under pressure, especially in urgent situations

* Confident using IT systems and scheduling software

* Strong problem-solving ability and attention to detail

* Flexible approach to shifts, including potential out-of-hours work
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Benefits

* 38 days annual leave

* Private healthcare

* Life assurance

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age