Systems Administrator

What you’ll do:

• Monitor infrastructure systems to ensure maximum availability, performance, and security of IT services
• Administer and support infrastructure systems including Microsoft stack, Sophos, Servers & Laptops
• Assist with maintenance of Infrastructure platforms in a secure, stable, and fully operational state
• Provide technical advice and recommendations regarding procurement of end‑user hardware and software
• Create, review, and maintain technical documentation and user guidance materials
• Ensure company laptops and mobile devices comply with organisational security and compliance policies
• Deploy, maintain, and upgrade IT infrastructure systems and associated technologies
• Assist with Infrastructure deployments and upgrades to be completed in line with agreed change control procedures, with minimal disruption to users and services
• Maintain that systems remain secure, supported, and operational following implementation
• Act as an escalation point for first‑line IT support staff

• Can demonstrate experience of administering and supporting Microsoft 365 environments
• Experience with managing user accounts, permissions, and access controls
• Able to support and maintain Windows Server environments
• Experienced in supporting and troubleshooting Microsoft Office applications and end‑user productivity tools within a business environment
• Able to diagnose, troubleshoot, and resolve technical infrastructure and systems issues effectively
• Able to travel regularly between Leeds Federated Hubs, Head Office, and other operational sites to support service delivery in all areas of the role
• Strong communication skills with the ability to explain technical concepts clearly to both technical and non‑technical colleagues
• Can work independently, using own initiative to resolve issues, while also collaborating effectively within a wider IT team