Cloud and Infrastructure Engineer

JOB PURPOSE

The Cloud & Infrastructure Engineer is responsible for ensuring the reliable delivery, operation, maintenance, and continuous improvement of global cloud and infrastructure services within Burberry's Enterprise IT organisation. The role focuses on translating architectural designs and business requirements into stable, secure, and scalable operational services, while driving service excellence, automation, resilience, and operational efficiency. Working closely with architects, security operations, managed service partners and business stakeholders, the role ensures infrastructure platforms are effectively deployed, supported,monitored, and optimised to meet organisational needs and service commitments.

• Support the delivery of IT projects by providing cloud and infrastructure expertise across on-premises and cloud environments.
• Collaborate with Architecture teams to develop and implement cloud and infrastructure strategies.
• Resolve cloud and infrastructure incidents, service requests and technical issues in line with SLAs.
• Provide SME support during major incidents, driving rapid resolution and continuous improvement.
• Partner with Managed Service Providers and internal teams to manage operational risk and ensure service quality.
• Lead change management activities, including testing, peer reviews and documentation to minimise risk.
• Ensure compliance with security standards, vulnerability management and disaster recovery requirements.
• Coordinate BAU infrastructure activities, including upgrades, patching, certificate renewals and lifecycle management.
• Drive cloud cost optimisation, automation, Infrastructure as Code (IaC) and continuous service improvement initiatives.
• Maintain technical documentation, support governance activities, and provide out-of-hours support for critical incidents and changes when required.

• 5+ years' experience delivering and supporting hybrid cloud and on-premises infrastructure in enterprise environments.
• Strong expertise in Microsoft Azure and AWS, including secure, scalable IaaS and PaaS solutions.
• Hands-on experience managing VMware environments and Hyper-Converged Infrastructure (e.g. HPE Simpli Vity).
• Proven experience designing and managing high availability, disaster recovery and backup solutions.
• Strong knowledge of network infrastructure, including routing, firewalls, VPNs, SD-WAN and load balancing.
• Experience implementing infrastructure security best practices, including CIS compliance, vulnerability management and identity controls.
• Skilled in supporting major incidents, Infrastructure as Code (Terraform, ARM, Cloud Formation) and cross-functional collaboration.
• Knowledge of Windows and Linux operating systems, with experience supporting container platforms such as Kubernetes.