Client Onboarding Coordinator

Responsibilities

• Successfully onboard new clients onto the Equinox Corporate / Law Firm IP Management System platform
• Lead client onboarding journeys from contract signature through successful go-live
• Act as the primary point of contact during onboarding phases
• Develop onboarding schedules and timelines
• Conduct discovery sessions with clients to assess their requirements for onboarding onto the system
• Deliver product training sessions to end users
• Configure technical solutions to meet client requirements
• Become an expert in our flagship Intellectual Property Management System;
  Equinox Corporate / Law Firm
• Work both independently and as part of a team on a range of onboarding projects
• Work closely with clients to ensure a successful system implementation
• Work to regular client deadlines & internal deadlines
• Carry out ad hoc system configuration tasks and trainings for existing clients
• Collaborate with Sales, Product, and Support teams to ensure a seamless client experience

• Self-motivated, technically minded, pro-active and an excellent communicator
• Excellent attention to detail
• Empathy and relationship-building
• Proactive and solutions-oriented
• Fluency in English AND French or German;
  Spanish would be good to have as well
• An excellent ability to manage time and work to deadlines
• Strong IT skills, including Microsoft Office, Project Management tools, communication tools
• Good organization skills