Senior Servicenow Technical Consultant

Role Summary

The primary role of the Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design.

Background required in Enterprise Service Management or SaaS technical delivery in Service Now or other ITSM toolsets, or Web Technologies (XML, HTML, JavaScript, Web Services, etc.).

• Preparing and running functional design workshops, creating design specifications based on out‑of‑the‑box functionality and customer requirements.
• Customer engagement to address the technical solution, including challenging and validating customer requirements.
• Providing creative solutions to resolve business problems, technology issues, process and people challenges.
• Working with the Pre‑Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
• Hands‑on technical delivery of the Service Now solutions, from design and development through to testing and implementation.
• Support the development and growth of the services delivered by Engage ESM practices.
• Excellent verbal and written communication skills required.
• Mentoring and coaching others, as well as sharing best practices and knowledge.

• 3+ years of software implementation experience in either a development or consulting role.
• Proven leadership skills in managing small teams and projects.
• Ability to produce documentation at various levels including technical and customer facing.
• Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
• Expertise and experience with Service Now or an equivalent ITSM toolset is essential.
• Experience in ITSM, ITBM, ITOM, CSM or HR products is highly desirable.
• Service Now certifications in all areas are highly desirable.
• Experience in multiple application architectures and supporting technologies.
• Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
• Must be prepared to travel.
• Must have legal authorisation to work in the UK.

Flexible Work Model – Hybrid working with a minimum of 2‑3 days per month in the office, supporting productivity, collaboration, and employee well‑being.

Most of our clients are UK Public Sector and Defence so require Security Clearance. In order to qualify for Security Clearance, you must have lived and worked in the UK for at least the last 5 years. If you are unable to meet these criteria, we cannot progress your application.

• Pension Scheme – contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Atos is a Disability Confident employer and we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.

Atos is a recognized leader in Environment, Social and Governance (ESG) criteria.