Desktop Support Engineer

Blupace Tech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more.

We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

• gWe are looking for Band 2 engineer with 3+ yrs of ex
• t It is an Leeds - Dedicated role, Backfill & Dispatc
• hNo Sponsorship provided for this rol

e Desk Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application sui

• il Bachelor’s degree or equivalent in Computer Science or related fie
• ldCompTIA A+, Microsoft Certified Professional (MCP) or bett
• er Minimum of 3
  -5 years of relevant IT experien
• ce Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients , VDI /Virtual client ,citrix client Enterprise anti-virus solutions, Helpdesk ticketing syste
• ms Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers
• et Resource should be an English speaker and be well versed with local langua
• ge Mobile device manage
  ment including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directo
• ry Proven analytical, troubleshooting and problem-solving skil
• ls Understands ITSM tools, And having goods hands on in Service N
• ow Proven ability to multi-task, effectively determine priorities and meet SL
• A’Excellent communication relationship-building and internal customer service skil
• ls Adaptable and flexible in a fast-changing industry and work environme
• nt Willing to work off-hours and weekends when required for projects or emergency suppo

• ies Provide first/second level contact and problem resolution for customer iss
• uesWork with vendors to remediate complex AV issues as ne
• eds Provide timely communication on issue status and resoluti
• ons Maintain ticket updates for all reported incide
• nt Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 365, Cisco Jabber, another authorized desktop applicat
• ion Should have basic knowledge of Mac operating system, to support Apple pc us
• ers Install, upgrade, support and troubleshoot for printers, computer hardw
• are Performs general preventative maintenance tasks on computers, laptops, print
• ers Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipm
• entUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/softw
• are Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Tele
• comThis position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assig
• ned Manage Procurement and own for all new in-scope…