Senior Microsoft 365 Engineer

Overview

At New Day, we re on a mission to help people move forward with credit. We are looking for a Senior Microsoft 365 Engineer to help shape and evolve our modern workplace platform. This is a hands-on engineering role responsible for designing, delivering and optimising Microsoft 365 services across the business. You ll work across identity, endpoint management, collaboration, security and AI-powered efficiency tools, ensuring colleagues have a secure, reliable and modern digital workplace experience.

You ll join a team that values engineering excellence, automation, continuous improvement and innovation, helping New Day maximise the value of its Microsoft technology investments.

• Design & Engineering:
  Design, build and implement Microsoft 365 solutions aligned to business and technology requirements. Lead the development and continuous improvement of New Day s Modern Workplace capabilities. Deliver solutions across Windows, macOS, iOS and Android devices, including both physical and virtual environments. Design and deploy endpoint management solutions using Microsoft Intune and related technologies. Develop and maintain operating system deployment, upgrade and lifecycle management strategies.
  
  Implement automated deployment and application packaging solutions. Create reusable engineering patterns, automation and standards to improve service delivery and operational efficiency.
• Microsoft 365 Platform Ownership:
  Manage and enhance Microsoft 365 services, including:
  Microsoft 365 Apps, Intune, Exchange Online, SharePoint Online, One Drive, Microsoft Teams, Microsoft Defender, Microsoft Purview, Microsoft Copilot, Power Platform (Power Automate, Power Pages, Power BI). Support the deployment, monitoring and governance of Microsoft AI services, ensuring compliance with internal standards and policies. Manage Microsoft Teams Direct Routing and associated telephony services. Review platform licensing and identify optimisation and cost-saving opportunities.
• Security & Compliance:
  Manage Microsoft Defender configurations, including Attack Surface Reduction (ASR) rules and exclusions. Implement and support Conditional Access policies and device-based access controls. Support identity and access management across Active Directory, Microsoft Entra  Entra Connect. Enhance Microsoft Purview capabilities, including Audit, Data Loss Prevention (DLP) and eDiscovery. Ensure services align with security, compliance and governance requirements.
• Service Reliability & Continuous Improvement:
  Act as an escalation point for complex Microsoft service incidents and platform issues. Monitor Microsoft service health and communicate business-impacting incidents to stakeholders. Provide ongoing platform support, troubleshooting and optimisation. Define and document operational standards and support processes. Proactively identify opportunities to improve performance, resilience, automation and user experience. Drive awareness of upcoming Microsoft product changes and ensure successful adoption across business and technology teams.

• Significant experience designing, implementing and supporting enterprise Microsoft 365 environments.
• Strong expertise across Microsoft Intune, Microsoft Entra  Microsoft 365 administration.
• Experience delivering Mobile Device Management (MDM) solutions across both Windows and macOS environments.
• Strong understanding of Conditional Access, identity security and endpoint compliance controls.
• Experience supporting Microsoft Teams, Exchange Online, SharePoint Online and One Drive.
• Deep knowledge of Microsoft Defender security capabilities.
• Experience with Microsoft Purview, including Audit, DLP and eDiscovery.
• Strong understanding of Active Directory, Group Policy, DNS and Entra Connect.
• Experience with operating system deployment, device lifecycle management and endpoint engineering.
• Proficiency in Power Shell and/or command-line scripting.
• Experience with application packaging and automated software deployment.
• Knowledge of networking, authentication, authorisation and cloud security concepts.
• Experience working within Agile engineering…