IT Support Apprentice

Overview

The primary function of the role is to provide effective support to the RCS customer base, covering a range of software and hardware solutions. This entails logging support requests, fault identification, and providing a satisfactory resolution to the fault or query.

About the Employer

Retail Computer Solutions Ltd was established in 1989, providing inhouse software solutions and services to retailers across the UK and beyond. Our products span Point of Sale and Store systems to Head Office and warehousing solutions.

• Provide day-to-day support for our external customers.
• Provide first and second line support services to customers.
• Respond to customer queries received via telephone and email.
• Log and track all tickets and ensure the records are kept up to date.
• Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met.
• Escalate issues to internal and external stakeholders in a timely manner with the correct information.
• Provide the highest levels of service and technical fault finding to internal and external customers at all times.
• Install and update software solutions.
• Participate in training as required.

There will be an opportunity to gain a full-time role after successfully completing the apprenticeship, depending on performance and availability.

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working

• GCSE - 3 of any subject - 4+ (A*
  - C)
• GCSE - Maths & English - 3+ (D or above)

• Course:
  Information communications technician (level
  3)
• Level: 3
• Route:
  Digital
• Apprenticeship Level: Advanced

• Working Week: 8.45am – 5pm, Monday to Friday
• Expected Duration: 1 Year 5 Months
• Training Provider: QA LIMITED