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Major Incident & Problem Manager — SLA & Service Excellence
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-07-22
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
Jobtailor is seeking an experienced Major Incident Manager in Leeds to lead incident and problem management, ensuring SLA adherence and data‑driven improvements. The role collaborates with Service Operations, Service Desk, and Service Transition teams to embed robust incident processes within a fast‑paced environment.
The successful candidate will bring hands‑on Jira Service Management experience, ITIL knowledge, and a track record of driving continuous service improvements in operational
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