Admin IT Manager

Reporting to the Group Technical Director, the IT Manager is responsible for leading day-to-day IT operations across WPS UK and ensuring stable, secure, and effective delivery of infrastructure, end-user support, business systems support, supplier management, and IT service improvement. The role translates business and technology strategy into operational delivery, manages internal and third-party resources, and ensures that IT services, standards, security controls, and change activity are executed effectively.

• Lead day-to-day IT operations across WPS UK, ensuring reliable support for infrastructure, devices, business applications, networks, and end users.
• Implement IT strategy, standards, and policies in line with business priorities and GTD’s direction.
• Manage internal IT resources and third-party suppliers, including service performance, issue escalation, delivery coordination, and accountability against agreed outcomes.
• Oversee infrastructure and hardware operations including network services, servers, storage, workstation and device management, and core office technology.
• Ensure effective administration and support of software and business applications, including Microsoft 365, ERP and other business-critical platforms.
• Maintain strong oversight of cybersecurity, data protection, compliance, backup, disaster recovery, and business continuity arrangements.
• Own IT service performance, including incident management, support responsiveness, prioritisation, monitoring, and continual improvement of support processes.
• Manage IT budgets, operational spending, license costs, and supplier-related spend, escalating items requiring higher approval where needed.
• Plan and coordinate IT projects, upgrades, rollouts, and change initiatives, ensuring structured execution, stakeholder engagement, and minimal business disruption.
• Work closely with department leaders to understand operational needs, support technology adoption, and align IT delivery with business processes and growth plans.
• Ensure documentation is maintained for systems, services, policies, risks, decisions, and operational procedures.
• Provide regular reporting on service performance, project progress, resource utilisation, risks, incidents, and compliance status.

• Proven experience in an IT Manager or senior IT operations / infrastructure role.
• Strong knowledge of IT operations across infrastructure, end-user computing, Microsoft 365, networks, service delivery, and supplier management.
• Experience managing third-party vendors, contracts, and operational service delivery.
• Good understanding of cybersecurity, IT policies, compliance, backup, and business continuity.
• Experience leading operational change, projects, and service improvement activity.
• Strong communication, decision-making, people management, and stakeholder management skills.
• Desirable: experience in manufacturing, engineering, ERP-enabled environments, or multi-site businesses.

• Salary negotiable dependent on experience
• 37.5 hours per week (office based)
• 25 days holiday per year plus 8 bank holidays
• Healthcare cash plan, on-line GP, counselling and well-being
• On-site parking with EV chargers
• EV salary sacrifice scheme

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