Technical Product Support Advisor

Technical Product Support Advisor

Location: Leeds (Hybrid after probation)

Salary: £26,300

Do you enjoy solving problems and helping people get the most from technology?

Can you turn complex technical information into clear, practical support?

Our eCOS team supports clients and consumers using our digital onboarding solution, making sure questions and technical issues are handled quickly, clearly and professionally.
We're looking for an eCOS Support Consultant who takes ownership of queries, communicates confidently and delivers a high-quality support experience from the first point of contact.

About Info Track

Info Track is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.
As more clients use eCOS, responsive and knowledgeable support is essential. Our eCOS team helps users resolve issues quickly, understand the platform and get the best possible experience from the product.

What youll be doing

In this role, you will:

• Act as a first-line support contact for clients and consumers using eCOS.
• Provide technical assistance for incoming queries, with a focus on resolving issues at the first point of contact.
• Triage, prioritise and escalate i...