Onsite AV Engineer – Enterprise Meeting Tech & Support

Onsite AV Engineer Jacobs Massey London, GB

Job Description

Our client is looking for an experienced Onsite AV Engineer to join their London-based team. This is a hands‑on role supporting a modern corporate AV environment, where you'll be responsible for maintaining, troubleshooting and optimising enterprise audiovisual systems while ensuring the seamless delivery of meetings, events and collaboration technologies.
Working as part of a highly skilled team, you'll provide advanced technical support, resolve complex AV issues, carry out preventative maintenance, and contribute to the continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem‑solving with exceptional customer service in a fast‑paced corporate environment.

Desirable Skills

Desirable Skills

This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance, and reliability through proactive monitoring, rapid incident resolution, and effective troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process automation for efficient service management. Exceptional communication and customer service skills are paramount to understand and anticipate the sophisticated requirements of a professional services environment, enabling seamless event execution and end‑user support for Level 2 colleagues.

A commitment to continuous learning, process optimisation, and staying abreast of emerging AV technologies is vital to drive innovation and maintain the highest service standards across the Operations team.

• Provide Level 3 incident management and resolution for all AV equipment and systems across clients London and regional facilities, including troubleshooting, diagnosing, and repairing audio, video, lighting, and control systems.
• Conduct proactive health checks and preventative maintenance for critical AV infrastructure, including firmware management and software updates.
• Expertly support Microsoft Teams and Zoom, including setup, configuration, advanced troubleshooting, and training end‑users on conferencing hardware and its integration.
• Manage and maintain digital signage systems, including content creation, scheduling, and troubleshooting.
• Contribute to small‑scale AV projects, assisting with planning, execution, and coordination.
• Manage all approved AV software licenses, including supplier liaison, renewal management, market comparison, and proposal development.
• Participate in regional site visits (including overnight stays and travel) to support preventative maintenance (PMV) checks and incident management.
• Support service continuity planning and restoration efforts, including power downs, black building exercises, and other planned or unplanned Business Continuity Management activities.
• Provide exceptional customer service, communicating complex technical information clearly and concisely to both technical and non‑technical audiences.
• Document all technical issues, solutions, and procedures meticulously, including creating Standard Operating Procedures (SOPs).
• Work effectively with other technicians and support staff, mentoring junior technicians as needed, and contributing to a shared knowledge base.
• Comply with all health and safety regulations, including safe manual handling of equipment.
• Apply a systematic approach to diagnosing complex, intermittent, and multi‑system AV faults, performing root cause analysis, and implementing permanent fixes.
• Coordinate effectively with manufacturers and third‑party repair services for component‑level troubleshooting and repair.
• Manage vendors effectively through clear communication and negotiation with AV manufacturers and integrators.
• Lead and manage complex technical projects, encompassing planning, execution, and delivery, considering timelines, risks, and dependencies.
• Take full ownership of issues from inception to resolution, ensuring high‑quality service delivery.

• Deep Technical Expertise:
  Proven…