IT Support Engineer

Our Story

Be a part of something bigger... Radar Healthcare is dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients.

We’re on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you’re passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey. So if you’re up for an exciting challenge and want to be part of a team that’s making a real impact, we’d love to hear from you!

• Customer focused with a partnership approach
• Open, honest and transparent
• Innovative
• Ethical, trustworthy and caring

At Radar Healthcare, we understand and celebrate the fact that our people are our best assets! We are proud to showcase our diverse and passionate talent that encapsulates our vision, purpose and values in our shared mission of innovation in healthcare. We’re an ambitious but caring team, and so supporting our colleagues and partners is always a top priority. Not to mention, we’re not all work and no play – we love getting together to celebrate our achievements together in various settings, whether it be our winter and summer socials, our people-led full company days, team get togethers or simply just interacting and supporting one another over coffee breaks either remotely or in person at our amazing Leeds office.

We're also super proud to be Great Place to Work-Certified, based on outstanding feedback directly from our team earlier this year, with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work". Not to mention Radar Healthcare has been named one of the UK’s Top 100 Companies to Work For 2025, one of the Top 20 Tech Companies to Work For, and has received a Two Star Accreditation from Best Companies, recognising ‘Outstanding’ levels of workplace engagement.

The IT Support Engineer will provide responsive, hands‑on technical support across Radar Healthcare, helping colleagues work effectively and securely across our systems, devices and applications.

• Provide first and second-line technical support to colleagues across the organisation, responding to incidents and service requests in a timely, professional and customer-focused way.
• Diagnose and resolve hardware, software, network, access and application issues, escalating complex matters appropriately and keeping users informed throughout.
• Support onboarding, role changes and offboarding by setting up accounts, permissions, devices and access in line with internal processes and security requirements.
• Maintain accurate records of tickets, resolutions and known issues, contributing to the development of knowledge base articles, user guides and repeatable support processes.
• Support remote, hybrid and office-based colleagues with day‑to‑day IT needs, including collaboration tools, meeting room technology, peripherals and connectivity.

• Support the configuration, provisioning, maintenance and lifecycle management of company devices, including laptops, mobile devices and associated equipment.
• Assist with device deployment and management using tools such as Microsoft Intune and Autopilot, ensuring devices are secure, compliant and ready for use.
• Maintain accurate IT asset records, including device ownership, stock levels, repairs, replacements, warranties and software licensing information.
• Support the administration of core business systems and cloud services, including Microsoft 365, user accounts, groups, permissions and access controls.
• Contribute to infrastructure and service improvement projects, including the development of the internal service desk, asset…