Customer Training Manager - SaaS

Are you passionate about helping customers gain real value from SaaS?

We’re searching for a SaaS Customer Training Manager to join a fast-growing AI SaaS business where customer onboarding and education are critical to ongoing success. Reporting to the COO, you’ll own the end-to-end training journey, turning complex software into simple, scalable learning experiences that drive adoption and long-term customer outcomes.

• £50,000 - £60,000 per annum, dependent on experience
• Leeds
  - Office Based with UK Travel
• 30 days holiday (increasing by one day per year of service,
  up to 35
  ) +
  Bank Holidays + Work Anniversary Day Off
• Excellent career growth opportunities in a thriving start-up environment
• Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials

• Deliver structured customer training workshops (live, recorded & on-site in Leeds/UK-wide)
• Build learning content, guides and playbooks into a scalable training academy, creating certification frameworks to validate learning, holding users accountable.
• Create role-based learning journeys for different user types.
• Enable internal teams with clear, consistent product knowledge through structured learning programmes.
• Improve adoption, reduce support dependency and speed up time-to-value.

• Experience with in a SaaS business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management SaaS.
• The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
• Experience designing structured training programmes or learning journeys.
• Confident presentation and facilitation skills, both online and in person.
• A highly organised, process-driven approach with strong attention to detail.
• The confidence to work cross-functionally and influence multiple stakeholders.
• Located within a commutable distance to Leeds, willing to travel UK-wide when required.
• Candidates must have a permanent Right to Work in the UK.
  Please note, our client cannot offer visa sponsorship for this position.

• Experience building or managing LMS or training academy platforms.
• Familiarity with tools such as Loom, Notion or TalentLMS.
• Background in Customer Success, Implementation or Onboarding.
• Experience working with automation, AI or workflow-led platforms.

Our client is a well-funded, ambitious and high-growth AI SaaS start-up that is transforming how businesses automate and scale their operational workflows.

For more information about the role, please contact Matt Pallister using the contact details on our website: wearemarmion.

For more on Marmion, check out our 5
* reviews on Trustpilot & Google.

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.