ServiceNow Architect
Job in
Leeds, West Yorkshire, WC2A 1EL, England, UK
Listed on 2026-08-11
Listing for:
83zero Limited
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory .
You'll work with senior client stakeholders to understand complex business challenges, shape transformation strategies and design solutions that deliver measurable business value. The Opportunity You'll play a key role in defining and winning strategic Service Now engagements, working alongside sales, consulting and delivery teams to create compelling solutions for enterprise clients. From early discovery and client workshops through to executive presentations, proposals and solution design, you'll help organisations unlock the full value of the Service Now platform.
What You'll Do
* Lead pre-sales, solutioning and business development activities across complex Service Now opportunities.
* Shape solution strategy, architecture and transformation roadmaps aligned to client objectives.
* Lead client workshops, demonstrations, executive presentations, proposals and bid responses.
* Partner with sales teams to identify, develop and convert new business opportunities.
* Build trusted relationships with senior stakeholders, including CIOs, CHROs, CTOs and business leaders.
* Design innovative Service Now solutions that balance business outcomes, user experience and technical excellence.
* Act as a trusted advisor, providing strategic guidance on digital transformation and platform adoption. What We're Looking For You'll bring a blend of consulting, commercial and technical expertise, including:
* Proven experience as a Service Now Solution Architect within a management consulting, technology consulting or professional services environment.
* Strong pre-sales, solution design and solutioning experience , with a track record of shaping and winning complex enterprise engagements. * ? Key Requirement:
Deep Service Now HR Service Delivery (HRSD) experience , with the ability to design employee experience solutions, optimise HR service processes and advise clients on maximising platform value.
* Strong understanding of Service Now capabilities including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics.
* Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders.
* Strong knowledge of enterprise architecture, integrations, workflow automation and digital transformation.
* Excellent consulting, stakeholder management and communication skills. Security Requirements Due to the nature of some client engagements, successful applicants must be eligible to obtain UK Security Check (SC) clearance, which typically requires five years' continuous UK residency. | Service Now Architect | Management Consulting | Pre-Sales | Solutioning | HRSD | Employee Experience | Digital Transformation | Enterprise Architecture | ITSM | ITOM | CSM | Professional Services
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