Engineer, IT Support

Job Title:

Engineer
Department:
Implementations

We’re looking for a hands-on, customer-focused Engineer to join our growing Implementations team. If you enjoy travelling, solving technical challenges, working directly with customers and being part of a fast-moving tech company, this could be the perfect role for you.

As one of our Engineers, you’ll play a key role in delivering the InVentry experience to customers across the UK. From installing hardware and configuring software to training users on-site, no two days are ever the same. You’ll be part of a supportive, energetic team that takes pride in delivering exceptional customer experiences from installation through to go-live.

This is a fantastic opportunity for someone who enjoys a mix of technical work, problem-solving, and customer interaction in a field-based role.

Key Responsibilities :

• Installing InVentry visitor management systems on customer sites across the UK
• Physically mounting hardware and carrying out cable routing where required
• Configuring software and integrating systems into customer networks
• Delivering on-site training sessions for customers, helping them get the very best from our products
• Installing and supporting additional InVentry software solutions
• Preparing installation equipment and job packs ahead of deployments
• Assisting with testing new software releases and features
• Providing technical support and assistance to internal teams when needed
• Representing InVentry professionally and delivering an outstanding customer experience on every visit

Skills & Experience Required:

We’re looking for someone who is technically minded, organised, and confident working directly with customers. The ideal candidate will have:

• A strong understanding of Windows desktop and server operating systems
• Knowledge of networking technologies such as Cat5, switches, hubs, and power injectors
• Experience in an ICT support or technical support environment
• Confidence using power and hand tools for hardware installations (full training provided)
• Excellent communication and customer service skills
• The ability to confidently deliver training sessions to small groups
• A proactive attitude with strong problem-solving skills
• A willingness to travel across the UK, including occasional overnight stays
• Knowledge of Cat5e/Cat6 cabling and cable routing installations
• Experience with Paxton Door Access system is desirable