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Hybrid Service Desk Team Lead – ITIL & Incident Mgmt
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-08-22
Listing for:
Gamma
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Gamma is seeking a Service Desk Team Leader to manage on-site and remote technicians delivering reliable service for a strategic enterprise customer. You will drive incident, change, and service request handling with a focus on SLA achievement and customer satisfaction.
The ideal candidate brings ITIL knowledge, people leadership across locations, and experience with Service Now. You will coordinate with delivery teams and report to IT Operations while promoting continuous service improvements.
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