ServiceNow Solution ​/ Platform Architect

We’re looking for an experienced Service Now Solution / Platform Architect to join a UK Public Sector engagement.

Travel:
Occasional travel to London / Leeds as required

We are seeking an experienced Service Now Solution / Platform Architect to lead a strategic data architecture engagement within one of the UK's most high-profile public sector organisations.

This role is focused on transforming the Service Now platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset Management and Enterprise Service Management.

Working alongside business stakeholders, process owners, as part of the established UK Service Now team, you will define the architectural direction that underpins the organisation's long-term Service Now roadmap.

This is an opportunity to influence a large-scale Service Now transformation where the quality of data architecture will directly determine the success of future platform investments.

You will be responsible for:

• Define the target-state Service Now data architecture
• Develop architectural principles for future platform growth
• Establish data standards and architecture guardrails
• Align Service Now architecture with enterprise architecture principles
• Review Service Now Licensing capabilities to provide:
• Current vs Unused
• Readiness for modernisation i.e., Licensing required

• Assess current CMDB maturity
• Develop a roadmap aligned to Service Now CSDM
• Rationalise CI structures and relationships
• Map end-to-end data flows into Service Now
• Document transformation logic
• Assess data readiness for future Service Now capabilities

• Define governance models for Service Now data
• Establish Data Owner and Data Steward responsibilities
• Align with existing organisational governance frameworks
• Recommend retention and sovereignty approaches

Ensure the platform is architecturally ready for:

• Service Desk Modernisation
• Identity and Access Management integration
• AI Search
• Virtual Agents
• Workflow Automation
• ITOM
• Business Continuity Management

• Engage senior business stakeholders, platform owner and process owners
• Present architecture recommendations to governance boards
• Provide strategic architectural guidance throughout delivery Must Have Skills

• Proven CMDB transformation and implementation experience
• Proven CSDM transformation and implementation experience
• Experience leading consultations on Service Now platforms
• Public sector or highly regulated industry experience
• Experience developing governance frameworks
• Service Now Certified Technical Architect
• Service Now Certified Master Architect
• Aligned to The Open Group Architecture Framework (TOGAF)
• ITIL qualification as ITIL4 or 5
• Experience with in UK Government Services