Assurance Analyst; Tech); Rgn) in Digital Assurance

Assurance Analyst, Technology Directorate Permanent
Full time Flexible Working Options:

This role is open to flexible working patterns. These may include:

• Flexible start and end time to each day.
• Ability to adapt calendar as needed, for example to fit in the school run, gym or appointments.
• A 50% in-office attendance requirement that can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks.
• Working from abroad policy, subject to approval and policy within the team.

The Technology division leads and supports all aspects of technology delivery across the Bank, from maintaining critical systems which underpin the UK economy, to providing big data analytics, implementing comprehensive cyber security programmes, and introducing innovative solutions in support of a digital workplace.
Technology's key objective is to support all other areas of the Bank in achieving our collective mission to promote the good of the people of the UK by maintaining monetary and financial stability. This is achieved through the delivery of appropriate, high performing, resilient solutions and information services across the organisation and externally.

This role supports the Test Enablement function within Digital Assurance & Productivity Domain under the CTO Division. This function is principally responsible for defining, establishing and forward planning the Bank's portfolio release & test environment management function.

Collaborating with other related functions to coordinate release and test environment activity and to take charge of and own risks. It is also responsible for the process of managing, planning, scheduling, governing and controlling a software release through the different development lifecycle stages and environments; this can include deploying software releases, contention management and working closely with delivery and testing teams as well as the Business.

• Scheduling and planning releases
  Maintaining and distributing a release schedule
• Working collaboratively and managing communication with relevant stakeholders
• Maintaining records and controlling environment usage to support release and change management activities
• Engagement with Service to ensure Releases follow the Change Management process
• Co-ordinate software implementations across test (controlled environments) and Live environments
  Provide input and support for Releases being represented at the Change Advisory Board (CAB)
• Provide support in collating and reviewing the artefacts required for every release (Release Acceptance Criteria)
• Provide administration support including arranging meetings, minute taking, documentation, resource request for release, change request closure, record keeping and audit support
• Knowledge of Change, Release and Test Environment Management tools (e.g. BMC Helix, Planview Release & Verify, Jira, Azure Dev Ops)
• Written and verbal communication skills for presenting across both Business and Technology teams
• An understanding of the Software Development Lifecycle (SDLC)
• Flexibility (there will be some out of hours and weekend work).
• Understanding of Release management
• Understanding of Project management skills
• Understanding of Service management skills
• ITIL
• Proficient use of MS office programmes especially MS Excel and MS Power Point
• Planview Release & Verify
• JIRA/Confluence
• Source Code Management tool exposure (ideally GITHub)
• Understanding of automation and AI
• Reporting tools (ideally PowerBI or Tableau)

• Proven ability to develop a detailed understanding of the business function relating to the system under change and the stakeholders' risk appetite, in order to articulate the appropriate design for test environments and data driven from test objectives and the test strategy
• Occasionally there may be the need to understand complex business processes involving the interaction of a number of systems
• A general understanding of the Bank's various responsibilities and how these fit into the Bank's overall objectives
• A general appreciation of the Banking and insurance industry

• Previous experience working in a service management role
• Knowledge of change and release management principles and the processes required for supporting them
• Understanding of the Software Development Lifecycle (SDLC)
• Knowledge of test environment management (route to Live)
• Knowledge of Service Management tool (Remedy, Service Now or similar tool)

• Clear planning and organisation skills
• Time management
• Excellent team working skills
• Excellent communication and collaboration skills
• Analytical thinking
• Problem solving

This role is open to flexible working patterns. These may include:

• Flexible start and end time to each day.
• Ability to adapt calendar as needed, for example to fit in the school run, gym or appointments.
• A 50% in-office attendance requirement that can be spread across…