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Jira Service Management Lead — ITSM & Transformation
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-08-28
Listing for:
Pharmacy2U
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
Pharmacy2U is hiring an ITSM Lead in Leeds to evolve our Jira Service Management platform and lead the IT support function. The role combines platform ownership, service improvement and technical leadership to transform Jira into a scalable, user‑focused solution that supports the business.
You will partner with stakeholders to gather requirements, design dashboards, and ensure SLA commitments while improving employee experience.
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