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ITSM Lead: Jira Service Management Transformation
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-08-29
Listing for:
Pharmacy2U Ltd
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
Pharmacy2U Ltd seeks an ITSM Lead to own and evolve the Jira Service Management platform, driving service excellence across IT support. You will transform Jira into a scalable, user‑focused solution aligned with business needs and SLA commitments.
The role requires strong Jira configuration, ITIL knowledge and stakeholder engagement, with hybrid office attendance at Thorpe Park, Leeds. Core hours 09:30–16:00, with flexible scheduling.
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