SOC Shift Lead

Position Summary

As a SOC Shift Lead, you build on your solid experience as a SOC Analyst by supervising and guiding a team of SOC Analysts during your assigned shift. You ensure quality and consistency across all alerts and incidents handled by the team while serving as the primary point of escalation. In this role, you support team development, drive process improvements, and maintain clear, customer-centric communication with all stakeholders.

You also lead quality assurance efforts and ensure that service-level agreements (SLAs) are met.

Objectives & Key Results

Key Responsibilities

• Shift Leadership and Team Coordination - You run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. You set shift agendas, balance workloads, and promptly address any process or staffing issues. You also maintain effective, customer-centric communication with internal teams (including Security Optimisation and Engineering), customers, and their incident response partners
• Incident Triage and Investigation - You review and prioritise new alerts, taking initial ownership of high-priority or complex incidents, and ensure proper escalation to customers and Senior SOC Analysts. You make sound, data-driven decisions to facilitate effective triage, investigation, and escalation in line with operational standards
• Quality Assurance and Documentation - You conduct regular quality assurance (QA) of tickets to ensure SOC procedures and documentation standards are met, providing clear, constructive feedback to team members to improve technical skills and workflow consistency
• Collaboration and Mentorship - You mentor SOC Analysts in your team by offering regular, constructive feedback on triage processes and best practices. You encourage targeted training initiatives, including relevant certifications, to support career progression within the SOC
• Service Improvement - You contribute to ongoing service improvement through participation in supporting threat hunting activity led by Senior SOC Analysts, rule tuning, and process refinement initiatives. You assist in monthly reporting and post-incident reviews to drive improvements that reflect our commitment to transparent and reliable performance

Required Qualifications & Experience

• You may be required to hold or obtain UK Non-Police Personnel Vetting (NPPV) and/or a Security Check (SC) clearance as part of this role
• Willingness to work towards or obtain intermediate cybersecurity certifications (e.g. SBT BTL2, CREST Registered Intrusion Analyst)
• Proficiency with SIEM platforms, endpoint security tools, and ticketing systems, with an ability to make clear, data-driven decisions under pressure

Critical Competencies - Technical Fit

• Operating Systems - Possess detailed knowledge of Windows and Linux system architectures, with a clear understanding of how event logs (e.g., Windows Event Viewer, Syslog) reflect system security posture
• Networking and Protocols - Have a comprehensive understanding of TCP/IP, DNS, DCHP, VPNs, SSL/TLS, and network forensics concepts to validate network-based alerts and anomalies
• Cybersecurity Frameworks - Deeply understand and be able to articulate the elements of the MITRE ATT&CK framework, and Cyber Kill Chain; know how adversary tactics and techniques translate into observable indicators
• SIEM and Security Tools - Know the theoretical underpinnings of SIEM operations, including alert correlation, the design of automated detection rules, and the interpretation of aggregated security data
• Incident Triage - Understand the principles behind effective triage, including the rationale for using standardised playbooks and the criteria for escalating incidents without undertaking complex forensic analysis
• Threat Intelligence Integration - Be knowledgeable about the role and structure of threat intelligence - how feeds are sourced, what constitutes actionable information, and how malware indicators are defined
• Scripting and Automation - Understand the concepts behind using scripting for automating regular data extraction and log analysis, and the benefits such tools being to maintaining consistency in alert handling

Benefits

At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported.

What makes us unique is Team Claranet, our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.

We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.

About Claranet

Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business…