Senior Business Analyst

Elevation Recruitment Group is working with a large, well-established professional services organisation, who are in the middle of a major overhaul of how it attracts, converts and supports clients - and they need someone who's led at scale before to help shape it.

This is a genuinely meaty transformation role, not a "keep the lights on" BA seat.

You'll sit within the CIO's change function, leading business analysis across a complex Marketing & Digital programme that touches CRM, Mar Tech, digital platforms and customer acquisition. The business has around 30 different tools in play at fairly early maturity, so there's real scope to bring structure and direction rather than just tuning what's already there. You'll work directly with senior stakeholders, including board-level, so this suits someone who's comfortable holding their own in a room as much as they are in the detail.

• Leading discovery, analysis and requirements work across a large-scale marketing transformation
• Shaping future-state customer journeys, processes and digital experiences
• Providing strategic challenge to senior stakeholders on priorities and solution options
• Facilitating workshops and building consensus across multiple stakeholder groups
• Leading and coaching BAs within the programme

• Strong evidence of scale and complexity - multi-project delivery against significant budgets, not single smaller-scale pieces of work
• Experience in marketing transformation, CRM or Mar Tech environments
• Confidence engaging and challenging senior and board-level stakeholders
• A track record of leading analysis across large business or technology change programmes

The role comes with a genuinely people-focused line manager who's actively building a team for the long term, and this programme has real runway - think two to three years of transformation with scope well beyond the initial contract term.