Desktop Support Engineer - Executive Support

Location: Holbeck

hackajob is partnering directly with  and Jet2holidays to hire for this role. As our new Desktop Support Engineer - Executive Support, youll workwith highly skilled first and second-line support engineers within the Desk-Side and First-Time Resolution Teamswhich support the technology-enabled workforce within  and Jet2holidays . As our Desktop Support Engineer
-Executive Support, youll have access to a wide range of benefits including:
Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle. Generous Discretionary Profit Share Schemeafter qualifying period. Colleague discounts on  flights and Jet2holidays packages. Hybrid working (were in the office 2 days per week). At  and Jet2holidays were working together to deliver an amazing journey, literally! We work together to really drive forward a Customer First ethos, creating unforgettable package holidays and flights.

We couldnt do it without our wonderful people. What youll be doing:
Ownership of Incidents and Service Requestsraised by our user community. Assisting in the building of end user devices (Laptops, Tablets and Phones). Involvement in large scale business-wide projects (involving travel where required). Supporting VIP users on technical issues. Pro-active health-checking and updating of key VIP devices. Travel to Jet2 events where IT support it required. What youll have:
Be a good "all-rounder" with experience in resolving issues on different types of devices. You'll be knowledgeable about Windows, Active Directory, Office 365, VPNs, and networking, as well as Incident Management. You'll have excellent people skills. Be comfortable supporting users at all levels as providing 'face-to-face' support for important stakeholders is of vital importance for this role. Have previous experience of using Servicenow is an advantage.

Effectivetriage/workload/time managementandgreat customer serviceskillsare essential for this role. Be comfortable working on time critical issues. Be familiar with a range of end user technologies including AV/conferencing solutions, mobile and laptop/desktop support.

Experience with dealing with VIPs on a regular basis. Experience in troubleshooting advanced Microsoft office / 365 issues including Outlook and mailbox management. Be comfortable using Power Shell to set parameters not available via GUI. Experienced in needing to collaborate with other support teams when needed. Join us as we redefine travel experiences and create memories for millions of passengers. At  and Jet2holidays , your potential has no limits.

Apply today and let your career take flight! LI-Hybrid