Digital System Support Engineer

We are currently recruiting for a Digital System Support Engineer based in the UK. These engineers will work 10-hour shifts on a 4-day working week, providing coverage seven days a week (Monday through Sunday). Together, they will ensure full weekly coverage. Shift schedules can either be fixed or rotated, depending on the engineers' preferences.

These roles do not require night shifts. The engineers will not be required to participate in an on-call rotation. Shift Pattern4-day working week with 10-hour shifts

Coverage across Monday to Sunday (shared between two engineers)
Shifts typically begin around 7:00 AM — no night shifts required

Fixed or rotating schedule based on preference

No on-call rotation required Benefits
26.5 days annual leave plus your birthday off Salary sacrifice company pension scheme

Personal life insurance (3x your salary) and income protection

Health insurance with options to add your family

Dedicated professional development training budget

Enhanced company sick pay Enhanced family leave policy2 paid volunteer days per year Electric Car Scheme (salary sacrifice)
Compensation Depending on multiple factors, including experience and performance during the interview process: 45,000 to 55,000 target salary range

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Education and Experience 2-4 years of experience in application support, IT operations, Network Operations Center (NOC), or a similar operational environment.

Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, Dyna Trace, New Relic, or similar observability platforms.

Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures.

Excellent problem-solving and analytical skills with the ability to correlate multiple data points to identify root issues.

Strong written and verbal communication skills, particularly in high-pressure situations requiring clear and concise stakeholder updates.

Experience working in a fast-paced, high-pressure environment while handling multiple simultaneous tasks and priorities.

Understanding of cloud-based technologies, microservices architectures, and distributed systems.

Familiarity with ITIL processes, particularly Incident Management and Event Management.

Previous experience in gaming, sports betting, or digital entertainment industries is preferred.

Understanding of technical infrastructure including networking, APIs, databases, and data workflows.

Associate or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

As a Digital System Support Engineer, you will:

Provide real-time monitoring of all Caesars Digital production environments…