IT Systems Trainer

IT Systems Trainer

Location: Field Based. Typical weekly office and field-based time to be determined by line manager, subject to business requirements, expected to be up to 3-4 days per week serving our offices out in the field.

Full-time
: 35 hours per week.

Reports to: Director of Technology

Up to £38,000 per year

Are you experienced in delivering engaging training on software systems and digital platforms? Do you enjoy helping others build confidence, develop new skills, and get the most from the tools they use every day? Have you successfully supported teams through system changes, new software implementations, or process improvements? Do you have experience working within the care sector and understand the importance of technology in supporting high-quality care and operational excellence?

If you're a confident communicator who is passionate about learning, technology, and empowering others to succeed, we'd love to hear from you.

The IT Systems Trainer plays a pivotal role in empowering our franchise network to make the most of the technology that supports the delivery of outstanding care. This is more than just a training role. It's an opportunity to shape the way people work, build confidence in new systems, and drive the successful adoption of technology across the business.

As a trusted subject matter expert, you'll play an important role in supporting system rollouts, promoting best practice, and helping colleagues embrace new ways of working. Through a combination of training, coaching, and ongoing support, you'll help ensure our teams have the skills and confidence they need to work efficiently, remain compliant, and focus on what matters most: delivering exceptional care and support to their communities.

• Provide technical support to new and existing Franchise Owners for approved software
• Delivering training and coaching for approved software, both online and face to face
• Supporting new Franchise Owners with their initial software onboarding
• Provide advice and guidance on system related issues to users and management team members
• Prepare, update and revise training materials and courses
• Manage projects and work-streams including training, system upgrades, changes, and system testing
• Support relationships with Franchise Owners, Franchise Support Centre staff and approved suppliers
• Support with auditing offices to ensure correct system usage and appropriate digital practices are being adhered to
• From time to time, carry out duties that may fall outside the summary of the role at the request of the Directors that are within the scope and spirit of employment with Caremark.

• Good communication skills and self-confident
• Manage own workload and diary
• A problem solver with a positive can-do attitude
• Technically minded but able to communicate effectively with non-technical users
• Have excellent attention to detail and be a team player
• Ability to provide positive leadership on allocated work streams and projects
• Knowledge of domiciliary care would be beneficial
• Ability to remain professional when handling challenging queries and customers
• Be proficient in using Microsoft Office products
• Have experience of operational software/systems training or skills development
• Ability to learn new software and systems quickly

Preferred candidates will have experience in using rostering software such as Access People Planner or similar rostering software used in domiciliary care businesses. It would also be preferred if candidates have experience in training or coaching users on effective use of software.

Caremark is one of the largest UK home care franchisors, with over 150 franchise offices operating across the UK and internationally. Our franchisees…