IT Hardware Engineer

• Azure Fundamentals (AZ-900)

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a Gov Tech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

This is a hands‑on role at the heart of our End User Services team, helping make sure our UK colleagues have the technology they need to do their best work.

Based from our Leeds office, you'll take ownership of hardware throughout its lifecycle, from preparing and deploying new laptops and devices through to troubleshooting, stock management, refresh, redeployment and disposal.

It's a great opportunity for someone who enjoys technology but equally enjoys working with people. You don't need to be a deep technical specialist. We're looking for someone with good practical IT knowledge who takes ownership, communicates confidently and is keen to learn.

You’ll join an experienced team where you’ll have the opportunity to build your knowledge, contribute ideas and make a visible difference to the service we provide to colleagues across Civica.

• Manage the lifecycle of laptops, desktops, mobile phones and peripherals
• Prepare, pre‑provision, deploy, refresh, redeploy and decommission end‑user devices
• Support device deployment using Microsoft Intune and Windows Autopilot
• Troubleshoot routine hardware, deployment and device enrolment issues
• Use Microsoft Entra  Microsoft Defender for Endpoint for relevant device and compliance checks
• Maintain accurate hardware asset, stock and inventory records
• Coordinate purchasing, deliveries, returns, repairs, reuse and disposal of equipment
• Carry out hands‑on device preparation, checks, wiping and stock management from our Leeds office
• Manage hardware incidents and service requests through our ITSM system
• Provide occasional onsite support for meeting‑room AV equipment and other end‑user technology
• Work with suppliers, couriers and internal teams to ensure equipment reaches colleagues when they need it
• Keep users informed and provide a friendly, professional and responsive service
• Share knowledge with colleagues and contribute to improvements in processes, documentation and knowledge articles

• Previous experience in an IT hardware, IT support, desktop support, End User Computing or similar hands‑on technology role
• Good working knowledge of Windows, with practical familiarity with macOS advantageous
• Experience troubleshooting laptops, desktops, peripherals and other end‑user hardware
• Practical experience with Microsoft Intune and Windows Autopilot for device preparation, enrolment and deployment
• Familiarity with Microsoft Entra  Microsoft Defender for Endpoint
• Experience using an ITSM system to manage incidents and service requests
• Experience maintaining hardware asset and stock information
• Strong customer service and communication skills, both face‑to‑face and remotely
• A proactive approach, with the confidence to take ownership and get things moving
• Organised, reliable and comfortable managing competing priorities
• A collaborative mindset and willingness to share knowledge and learn from others

• Experience with IT asset management tools such as Lansweeper or Snow
• Experience supporting Apple Mac devices
• Azure Fundamentals (AZ-900)
• Microsoft 365 Certified:
  Endpoint Administrator Associate / MD-102, or working…