Resource Planning Analyst - secondment

Allianz Personal has an exciting opportunity to join our team as a Resource Planning Analyst on a 9-month secondment.

At Allianz, we’re committed to delivering exceptional customer experience and driving operational excellence.

As a Resource Planning Analyst, you’ll play a pivotal role in ensuring we have the right people, in the right place, at the right time—across all channels. You’ll combine data-driven insights with innovative forecasting techniques, including AI and digital solutions, to help us meet service levels and support our transformation journey.

Available locations:
Leeds and Bournemouth. Final location can be discussed during the interview process.

Pay:
Circa £32,000 - £36,000 per annum.

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

• Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
• Use advanced analytics and AI-driven tools to improve forecasting accuracy.
• Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
• Design and maintain efficient schedules to meet customer demand and business objectives.
• Respond dynamically to real-time changes and operational priorities.
• Track resource utilization and service levels across channels.
• Identify opportunities for improvement using predictive analytics and scenario modelling.
• Deliver clear, actionable reports and dashboards for senior stakeholders.
• Provide insight to support strategic decisions and transformation initiatives.
• Work closely with Operations, Digital, and Technology teams to align resource planning with business priorities.
• Share expertise on AI and digital forecasting to support innovation.

If you have a keen eye for detail, critical thinking and a passion for driving excellence, we would love to hear from you.

• 2–5 years in resource planning, workforce management, or operations analysis.
• Advanced MS Excel and workforce management tools.
• Awareness of AI concepts and their application in resource planning.
• Experience with digital forecasting tools and multi-channel environments.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement.
• Ability to adapt in a fast-paced, technology-driven environment.

• Degree in Business, Mathematics, Statistics, Data Science, or related field.
• Knowledge and experience of forecasting in a multi-channel environment, including digital channels.
• Skills in digital forecasting, particularly working with Chatbots and Voicebots.
• Experience with AI-powered workforce optimisation tools.

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with…