IT Hardware Asset Manager

Job Title IT Hardware Asset Manager

Location Asda House

Employment Type

Full time

Contract Type Permanent

Hours Per Week 37.5

Salary Competitive salary plus benefits

Category IT Operations

Closing Date 28 October 2026

We're looking for an experienced IT Hardware Asset Manager to join Asda and take ownership of a newly created role at a really exciting point in our asset management journey. As part of a major investment in Service Now Hardware Asset Management (HAM Pro), you'll have the opportunity to help design, implement and embed new processes, controls and ways of working across a large and complex technology estate.

This isn't a role where you'll simply inherit established processes. We're looking for someone who can bring fresh thinking, challenge the status quo and help us build a best practice hardware asset management capability from the ground up. Working closely with Technology, Service Management, Finance, Procurement and our third party partners, you'll be responsible for improving asset visibility, strengthening governance and maximising the value we get from our technology investments.

This role requires on-site presence at Asda House in Leeds three days per week. We're really looking forward to having you around!

• Owning the end to end lifecycle of IT hardware assets across the business.
• Driving improvements in asset governance, controls and compliance.
• Leading the adoption and optimisation of Service Now Hardware Asset Management (HAM Pro).
• Ensuring accurate and auditable asset records are maintained across multiple systems.
• Managing inventory, stockrooms, asset refresh programmes and lifecycle planning.
• Improving asset data quality and reconciliation across Service Now, CMDB, Procurement and Finance systems.
• Identifying opportunities to reduce costs through improved asset utilisation and reuse.
• Producing reporting and insights to support operational and strategic decision-making.
• Working closely with suppliers and internal stakeholders to embed best practice.
• Providing day-to-day oversight of third-party asset management support resources.

We're looking for someone with a strong Hardware Asset Management background who enjoys creating structure, driving improvements and embedding new ways of working. You'll ideally have:

• Significant experience in Hardware Asset Management or IT Asset Management.
• Experience managing hardware assets within a large and complex organisation.
• Strong understanding of hardware lifecycle management and asset governance.
• Experience improving processes, controls and data quality.
• Experience supporting audit, compliance and risk management activities.
• Excellent stakeholder management skills, with the ability to work across both technical and business teams.
• Experience working with Service Now HAM Pro or a similar enterprise asset management platform.

• Experience implementing or enhancing Hardware Asset Management tooling and processes.
• Service Now experience, particularly within Hardware Asset Management.
• ITIL Foundation certification.
• Service Now CSA or CIS-HAM certification.
• Experience working within a large retail, logistics or multi-site environment.
• ITAM certifications such as CHAMP, CSAM or CITAM.

This is a rare opportunity to shape a brand new capability rather than simply maintain an existing one. We're investing heavily in our Hardware Asset Management capability, and you'll play a key role in helping us move away from manual processes and spreadsheets towards a more automated, controlled and data driven approach. You'll have the chance to influence how the function operates, implement improvements that deliver genuine business value and see the impact of your work across a large-scale technology…