Senior IT Systems Engineer

Leeds United is seeking an experienced and proactive Senior IT Systems Engineer to join its IT Department. This is a key technical role responsible for providing 3rd line infrastructure support, maintaining critical systems, supporting IT projects, and mentoring junior members of the IT team. Working closely with the IT Technical Team Leader, the postholder helps ensure the stability, security, performance, and availability of the Club's IT infrastructure.

The successful candidate will combine strong infrastructure, systems administration, and troubleshooting skills with a commitment to delivering excellent customer service and technical support.

• Provide 3rd line support for server, infrastructure, and systems-related incidents, and support and maintain critical infrastructure systems across the Club.
• Troubleshoot complex technical issues, ensure incidents are resolved within agreed SLAs, escalation incidents appropriately where required, conduct root cause analysis, and implement long-term solutions.
• Administer and maintain Windows Server environments, Active Directory, Group Policy, and identity management systems.
• Monitor, maintain, and optimise system performance, and perform system upgrades, installations, migrations, server patching, firmware upgrades, and software updates.
• Support and administer Microsoft 365 services, Microsoft Entra  related identity solutions, and Microsoft Azure infrastructure where required, ensuring secure and effective administration of cloud-based services.
• Assist with the design, planning, and implementation of infrastructure projects, system deployments, and infrastructure improvements, following change management and change control procedures and contributing technical expertise to project delivery.
• Operate within agreed security frameworks and policies, support cyber security initiatives and infrastructure hardening, maintain security baselines and access controls, assist with Cyber Essentials and related compliance activities
• And contribute to disaster recovery and business continuity planning.
• Mentor and support IT Support Engineers, create and maintain technical documentation and knowledgebase materials, provide technical guidance and troubleshooting support across the team, and share best practices to contribute to continuous improvement initiatives.
• Provide excellent customer service to internal stakeholders, liaise with suppliers, vendors, and third-party support providers, and communicate technical information clearly and professionally.
• Attend site visits and sites independently to investigate and resolve technical issues, support business-critical operational requirements, participate in an on-call support rota when required, and support operational requirements outside standard working hours when necessary.

• Excellent troubleshooting and problem-solving skills.
• Strong customer service and stakeholder management abilities, with excellent written and verbal communication skills.
• Ability to work independently and across technical teams, with strong attention to detail and organisational skills.
• Proactive approach to identifying and resolving issues and commitment to continuous professional development.
• Microsoft Server administration.
• Microsoft 365 administration.
• VMware ESXi administration.
• Active Directory administration.
• Group Policy (GPO) management.
• Identity and Access Management.
• Core networking including VLANs, routing, VPNs, firewalls, DNS, and DHCP.
• Windows Server installation, configuration, and support.
• 3rd Line IT Infrastructure Support.
• Technical documentation and knowledge management.
• Supporting complex enterprise IT environments.

• Microsoft Entra .
• Microsoft Intune / Mobile Device Management (MDM).
• Cyber Essentials and cyber security frameworks.
• Microsoft Azure infrastructure.
• Backup administration and disaster recovery testing.
• Power Shell scripting and automation.
• Change Management processes.
• Infrastructure project implementation.
• Business continuity planning.
• Relevant infrastructure, virtualisation, cloud, or Microsoft certifications are advantageous.

• Competitive salary package

• Pension scheme.
• Range of exciting benefits and perks.